The New Buzz Phrase: Employee Engagement

“Has the emerging dotted line between profitability and employee happiness simply become a strategic advantage business can’t afford to ignore?”

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Examining employee commitment to organizational priorities isn’t necessarily a new concept but it’s definitely one that is trending in 2014.  It has even left one writer even asking “is employee engagement the new black?”

After seeing the headlines in so many places, I can’t help but wonder, why now?  Management 101 fad or cultural paradigm shift? In a world where the job market is still tough, it’s not necessarily an employer’s market.  Company culture, benefits, perks, and overall brand are still major factors for job seekers to consider.

So, what gives? Why now?

Is it the new generation of millennials entering the workplace that are influencing the way we do business?
Is it that technology has forced work and life to merge more than it has in the past and therefore we need more out of our work?
Has the emerging dotted line between profitability and employee happiness simply become…

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8 Essentials of Extraordinary Financial Reporting

Continuing with our series of “8 Essentials”, let’s take a look at the why, what and how of your small business financial reporting.

First of all “why” do we need financial reports?

1) On the most basic level, we are in business to make money. Financial reports inform us as to what is working and what isn’t working. They are one of the key components guiding our decision-making process and those of our investors.

“What” are the most basic reports?

When I interview a prospective bookkeeper, I always ask this one question, which 80% of the time is answered incorrectly. “What is the difference between a Balance Sheet and an Income Statement?”

2) The Balance Sheet –  A report indicating what a company owns (Assets), what a company owes (Liabilities) and what a company is worth (Equity) at any given point in time. This is a PERPETUAL report, where all balances are ongoing.

3) The Income Statement – A report indicating a company’s performance (Profit or Loss) over a given point in time. This is a PERIODIC report, where the net of all balances get transferred to the Equity portion of the balance sheet at a cutoff date (usually the end of the year). These reports are often compared to previous periods to measure growth over time.

Finally, there is what some would call the most informative report of all.

4) The Statement of Cash Flows. This report lets us know how we managed our cash during any given period. This is important because having less cash on hand at the end of a given period then we had at the beginning does not necessarily reflect poor performance. We may have paid down on debt or invested in future growth. Having more cash may also not reflect better performance, as we may have collected on receivables long in arrears.

So the question is “how” do we make sure these three reports accurately let us know what is and is not working?

Always make sure we are comparing Apples to Apples. Maintain a consistent system of recording transactions. With today’s software programs this is easy to do:

5) Make sure every vendor and customer has a default income or expense account attached to it.

For example: Fed Ex is always a Small Parcel Shipping expense. Before a new Customer or Vendor is put into the system, it is vital that someone (the Controller) take responsibility to approve what that account will be. In this way a uniform system is in place. Controllers can periodically print Vendor and Customer reports that list the corresponding default accounts.

6) Make sure all new Vendors and Customers are listed in the system in a uniform way.

For example: If the vendor or customer is an individual, set a policy that all are entered last name first. Otherwise the nightmare begins where we have to print three customer ledgers just to know what is or isn’t owed.

7) Be on the same page as the people who will need this information.

Make sure the chart of accounts is set up so that the year-end tax returns or audits do not require hours of expensive outside labor. This can most easily be done by consulting with your Independent CPA firm and asking them how they would like to receive the information at year-end. This includes depreciation schedules, loan amortization schedules, payroll reporting, and monies paid out or received for the direct benefit of ownership, such as health plan benefits or pension costs.

8) Constant review:

The Controller should set up a month end review of the General Ledger with the person that makes general journal entries to ensure that payroll entries, month end entries and bank reconciliations are done in a timely fashion. The Controller should also set up a weekly review of the Account Receivable Aging and Account Payable Aging reports with the people responsible for receivables and payables respectively. In some companies this could be 5 people, or departments, if a company has different people handling general ledger, billing, collections, purchasing and payments. In smaller companies one person may do it all.

By recognizing these 8 essentials, every small business owner can have peace of mind that together with his Controller or CFO, it will be easy to identify what is or isn’t working, and can now start the process of creating an action plan to address areas in need of attention.

For example: If there are great fluctuations in available cash, check to see if certain vendors are constantly being paid late or if certain customers are paying late. Have credit and payment policies in place. Remember that time is money. If we don’t get paid when expected, then we have to borrow and we pay finance fees. Of course, we can pass those finance fees on to our customers as late fees, but we then run the risk of the customer going elsewhere. We can also pay our vendors late, but then our goodwill with vendors will be damaged and they may decide to stop doing business with us. Some vendors may even offer discounts to us if we pay early that we are not taking advantage of. Vendors and customers respect working with “what you see is what you get” people.  The key here is sticking to a policy, creating a procedure that matches the integrity of the policy and maintain a system that checks the integrity of each procedure.

A professional Strategic Planning Consultant can guide you through the initial process of setting up an accounting system with policies and procedures that work. Once done, a dedicated Business Coach can work with you to make sure the intent behind the system is actualized. Abe Rotbart, founder and CEO of Creating8 is available for both. To contact Abe click here.

Written by Abe Rotbart. © Creating8, Inc 2014. All rights reserved.

The business of CBT

How many of us deal with “stories in our head” that limit our production? Should business consider having Cognitive Behavioral Therapists available for their employees? Here is an interesting perspective.

novoltd's avatarnovoltd

Image    Mental health problems are common in the workplace. Stress in particular represents an extremely significant problem for employers with, at any one time, around one in six workers experiencing depression, anxiety or other stress related problems .

Cognitive Behavioural Therapy (CBT) in one form or another has been around since the 1950’s, but has, in recent years, become more widely used and recognised. The underlying concept behind CBT is that thoughts and feelings play a fundamental role in our behaviours, a natural response is the avoidance of the situation that causes such thoughts and feelings in the first place. CBT is effective in supporting individuals overcome such maladaptive behaviour.

I have always associated therapy as an assist to overcome personal mental health issues such as addiction, phobias, OCD and eating disorders, and never really considered how this approach to reprogramming our mind and therefore our actions, can be applied in…

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Financial Literacy and the Success of Small Businesses: An Observation from a Small Business Development Center

Great study from the University of South Florida — “Small business is the backbone of the U.S. economy; when the financial literacy skills of entrepreneurs fall short of those needed to operate a successful business, it is more than the individual business at risk.”

Click here to read the full study

8 Essentials of an Extraordinary Business Plan

Continuing with our series of “8 Essentials”, let’s take a look at the why, what and how that your business plan must address.

Every business plan has a specific purpose that can be either internal, external or both. The plan can serve as a strategic and flexible blueprint for you, your employees and for potential investors. Most importantly, make sure you take ownership of what is in the plan. Many entrepreneurs have outside consultants write their plans and never really emotionally or financially commit to being held accountable to what’s inside. With every step of writing or tweaking your plan, ask the following questions. Is it clearly written so that even someone unfamiliar with your business can understand it? Is it proactive? Does it match the skill sets of my employees? Does it include input from a management team? If the business already has an established business plan, is the plan reviewed quarterly after evaluating what is or isn’t working, or to address what new opportunities have arisen?

In addition to the body of the plan itself, a professional layout will include a “Title Sheet” with company name, address and phone number, a “Statement of Purpose” page explaining the intent behind writing such a plan, and a ‘Table of Contents”. What follows are the “8 Essentials” that every creative and extraordinary business plan will contain.

1)     A description of the Business

  • Vision Statement – what values are the driving force behind “why” this business came into existence in the first place? Why do you get out of bed each day and come to work? For example, the company may “believe” that every person, rich or poor, has the right to access innovative technology in order to live happier and more efficient lives. This vision is what adds meaning to your company and will always be there to keep you motivated through rough times. It will be the meaning behind your brand and tag line, which perhaps may be “innovation you can believe in”.
  • Mission Statement – “what” will the company be doing to manifest that original vision into a product or service? For example, the company may manufacture affordable personal computers that are so easy to work with that even a caveman could use them.
  • An Executive Summary providing a compact explanation of current activities, a list of short and long-term objectives and a time bound action plan reflecting “how” management intends to grow business and profits.
  • A description of the company’s legal structure such as proprietorship, partnership or corporation.

2)     Product and Service – a more in-depth description should answer the following questions

  • What are you selling?
  • How many product lines?
  • What makes your products unique and profitable?
  • How does your product benefit the consumer?
  • Which of your products are the best sellers both in quantity and profit?
  • How has demand for the different products changed for better or worse?
  • Are any products seasonal or more suspect to external influences?

3)     Market and Competition

  • Who are your current and potential customers (example: women)?
  • Are there sub-markets with common or specialized needs and priorities (example: single women)?
  • Are certain markets growing or shrinking (example: single women over 40)?
  • Are there certain markets that you plan on targeting more than others (example: entrepreneurial single women over 40)? Why?
  • What is the geographical location of these markets?
  • What is your geographical location and how does that impact your marketing efforts?
  • Who are your competitors and where are they located?
  • What advantages do they have that you need to address to close the gap?
  • What share of the market do they have and how does it compare to yours both in unit sales and profit per unit?
  • What is the quality of their product compared to yours?

4)     Marketing and Selling Plan

  • How will you brand your product?
  • How will you advertise through traditional means?
  • What will be your social media marketing strategy?
  • Where and how will you prospect for leads?
  • What strategy will you implement to create opportunities with those leads?
  • What strategy will you use to convert an opportunity into a sale?
  • Will you attend trade shows?
  • Will you maintain a web site or blog?
  • Will you maintain an inbound or outbound call center or both?
  • How will you provide ongoing customer service?
  • What outside expertise will you work with to help you?

5)     Management and Personnel

  • Who are you? What about your background gives you credibility, including what gives your life meaning, what gives you pleasure, what are your skill sets and how do all these serve you in your role as the right person to succeed in this business?
  • Who is your management and why did you pick them?
  • What does your company flow chart look like?
  • Is there a company handbook?
  • Are there job descriptions? 
  • Is there a hiring and training system in place?
  • What future personnel needs will arise as the company reaches goals and expands?

6)     Financial Data (must be up to date at all times)

  • How was the business originally financed and has it needed additional outside investment since?
  • What investors currently exist and how were decisions made in the past regarding financing options?
  • What space in buildings, equipment, automobiles and IT Hardware exist?  Were they purchased or leased and when?
  • What insurance policies are in place?
  • What accounting software system(s) do you have in place to account for company activity?

A record of past activity, which your accountant can help you with,  including:

  • Balance Sheet reflecting current balance of company’s assets and liabilities.
  • Income Statement indicating company performance for a given period of time. Should include quarterly performances and annual as well as comparative to previous periods of the same duration or time of year.
  • Cash Flow Statement showing how the company manages cash and highlighting problem areas that need to be addressed, most likely by securing outside investments.

Budgets and forecasts of future activity including:

  • A measurable, realistic and relevant forecast analysis of the next quarter, 12 months, and 3 years projecting cash flow needs, break-even points and anticipated profit or loss. When creating these budgets it is best to show different “what if” projections that take into account both worse case and best case scenarios.

7)     Potential Investor Returns

  • What promise will you be making to your investors?
  • Will you offer a piece of the pie such as equity?
  • Will it be a guaranteed return?
  • Will it be a loan with a fixed payback schedule?
  • Will a third party be guaranteeing the loan?
  • What other creditors may be in line already with liens on the business?
  • What protection is in place to mitigate their risk?

8)     Supporting Documentation

  • Financial reports for any other businesses owned and personal financial returns for company owners
  • Resumes of key members of management
  • Letters of reference
  • Legal documents such as leases or rental agreements
  • Insurance policies
  • Marketing materials

A professional Strategic Planning Consultant can guide you through the initial process of writing your extraordinary business plan. Once written, a dedicated Business Coach can work with you to make sure the intent behind the plan is actualized. Abe Rotbart, founder and CEO of Creating8 is available for both. To contact Abe click here.

Written by Abe Rotbart. © Creating8, Inc 2014. All rights reserved.